Privacy Policy

Introduction
This privacy policy aims to inform users about our unique products available at https://www.convosolved.com and any related smartphone or mobile application (together referred to as the “Service”) concerning how ConvoSolved, LLC (“ConvoSolved”, “we”, or “us”) collects and utilizes personal information provided to ConvoSolved through the Service. ConvoSolved commits to taking reasonable measures to safeguard user privacy, aligning with the guidelines set forth in this policy and all pertinent laws. In this policy, “user” or “you” refers to any individual accessing the Service or providing any personal data to ConvoSolved in relation to using the Service. By navigating our website, using our service, integrating with our platforms, or otherwise supplying us with your personal identification details, you are endorsing the practices and policies delineated in this Privacy Policy. Our Privacy Policy might undergo changes periodically, with updates available on this page. For significant alterations, we'll offer a more conspicuous notification. For any queries or concerns about this Privacy Policy, please first reach out to us at . This Privacy Policy does not encompass services provided by third parties, even if utilized by ConvoSolved. We recommend acquainting yourself with the relevant third-party privacy policies.
What information do we gather?
To deliver, augment, market, and provide our Service and to communicate with you, we may collect personal details about or from you. This section elaborates on the types of personal information we may gather, encompassing information accumulated over the past twelve (12) months. It's not mandatory to provide every personal detail mentioned in this Privacy Policy; however, withholding specific data might impede our ability to offer our Service.
  • Account Information: During account creation, we might solicit personal details such as the individual's name, business email, business contact number, and company title (“Account Information”).
  • Payment Information: For any purchases, our payment gateway will record payment specifics like your name, credit card data, billing address, along with the details of your purchase.
  • Location Data: As you navigate our Service, your mobile or browser might disclose location data through WiFi, GPS, IP, or MAC address. We gather this data based on your device and browser configurations.
  • Usage Information: ConvoSolved and third-party service providers engaged by us (“Contractors”) might employ web tracking tools such as cookies, web beacons, pixel tags, and clear GIFs to streamline the Service and gather usage data. The collected data (“Usage Information”) can include details like visited web addresses before and after our Service, browser type, IP address, pages accessed within our Service, clicked links, and the interaction with our emails. We might save cookies on your computer to amass Usage Information and enhance your Service experience. We don't link Usage Information to individual user Account Information. Some Usage Information might have unique data like IP addresses. Modifying browser settings might allow you to control web tracking tools during your Service usage, but it could impact the Service's functionality.
How do we collect personal information?
We amass personal details through various methods:
  • Directly from you: For instance, by visiting our sites, participating in surveys, engaging in phone interactions, filling registration forms, or using the Service in other capacities.
  • From third parties: We might obtain personal information from third-party service providers aiding us in list management, service integration, or collaborating with us for mutual benefits.
  • Passively: Tools like cookies, pixels, and web beacons track usage and browser details. If you activate location data on your device, it will be collected based on the location preferences set on your device.

Account Information:
ConvoSolved utilizes and retains Account Information to deliver the Service (which includes creating or renewing your ConvoSolved account) and to enhance and analyze the operation of the Service. We might also employ Account Information for internal operational and administrative purposes. This information could be integrated into our contact management system, and we might use this database to send you promotional content and get in touch regarding your interest in ConvoSolved products and services.

Usage Information:
The Usage Information is employed to administer and provide the Service. We might collate Usage Information across a user base or a subset of it to generate statistical data related to the Service usage, as detailed in “Aggregate Information” ahead. This assists us in identifying popular features, refining our Service, personalizing the user experience, measuring overall efficacy, comprehending the functionality of our Service, and saving user preferences.

Payment Information:
Payment Information aids us in processing your payments and supplying you with purchased items.

Location Data:
[For instance, we may use Location Data to tailor our Service or promotions specific to your geographic region, or for analytical purposes to understand user demographics.]

Aggregate Information:
We also produce statistical aggregated data about our users and the Service for analytical purposes. This aggregated data emerges from Account and Usage Information, but in this form, it doesn’t relate to or identify any specific client, individual, or particular user data. We employ this data to understand our clientele and to develop, enhance, and market our services.

Legal Exception:
Regardless of the aforementioned, ConvoSolved might utilize Account Information and Usage Information when mandated by legal statutes or processes, or if, in ConvoSolved’s justified discretion, it's essential to probe fraud or any risk to individual safety, to defend ConvoSolved’s legal rights, or safeguard third-party rights.

Cookies and Other Technologies:
We accrue data about users over time via the Service using common tracking tools such as cookies, log files, pixel tags, web beacons, clear GIFs, Local Storage Objects (LSOs) like HTML5 and Flash, and other similar technologies. This collection helps enhance features and functionality, oversee performance, personalize content, support marketing and analytics, and other legitimate purposes. We might also allow third parties to collect information in this manner for their objectives. Cookies are tiny files downloaded when accessing specific websites. For a comprehensive understanding of cookies, refer to: http://www.allaboutcookies.org/. To assist with website traffic analysis via cookies and similar technologies, we employ analytics services, including Google Analytics. To understand Google Analytics' data handling, please refer to “How Google uses information from sites or apps that use our services.” Users can opt out from Google Analytics by installing Google’s opt-out browser add-on. These cookies can be set by us (first-party) or by third parties and could be Flash Cookies. To manage privacy settings for Flash cookies, visit here. Cookies can be session-based or persistent. Session cookies expire upon closing your browser or switching off your device, while persistent cookies stay after you've closed your browser or turned off your device. Various types of cookies are employed by us: [Here, you'd list out the different types of cookies, but you've left that portion incomplete in the provided text.]

Type of Cookies and Their Descriptions:
Required Cookies
  • Description: Required cookies are crucial for operating the Service. These cookies enable you to access and utilize the secure sections of the Service.
Performance Cookies
  • Description: Performance cookies gather data about your Service usage, such as frequently visited pages and any errors encountered on specific pages. They don't collect identifiable individual data. All the information these cookies accumulate is merged and remains anonymous. Their sole purpose is to enhance the Service's functions and performance.
Functionality Cookies
  • Description: Functionality cookies enable the Service to recall the data you've input or the choices you've made (like your username, chosen language, or your geographical region) and offer advanced, personalized features. After logging in, these cookies also help improve your Service experience. Furthermore, they can remember modifications you've made to text size, font styles, and other customizable aspects of web pages.
Targeting or Advertising Cookies
  • Description: Occasionally, ConvoSolved, LLC might collaborate with third parties to monitor and analyze statistical data about the usage and volume of visitors on the Service. We sometimes use third-party cookies to evaluate the efficacy of our ads. For instance, these cookies recall which browsers accessed the Service. The data we provide to third parties excludes personal information. However, once we receive this data, it can be re-linked with personal data. For example, during your Service visit, advertising cookies might be saved on your device, allowing us to discern your interests. Our advertising associates then permit us to showcase retargeted advertisements on different platforms based on your previous Service interactions. We collaborate with third parties who provide certain features on the Service or display advertisements based on your internet browsing activity; these third parties use Flash cookies to gather and retain data. Flash cookies differ from regular browser cookies in terms of data quantity, data type, and storage methods.
Note: Users visiting www.convosolved.com should be aware of these cookie practices, and ConvoSolved, LLC ensures these practices align with prevailing privacy regulations and standards.
Most internet browsers accept cookies by default. You can accept, or block cookies by activating the setting on your browser that allows you to reject all or some cookies, or by changing your cookie preferences via the Service. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer, tablet, or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Service.
  • Cookie settings in Internet Explorer
  • Cookie settings in Firefox
  • Cookie settings in Chrome
  • Cookie settings in Safari web and iOS.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising, you may visit the following sites:
On a mobile device, you may also be able to adjust your settings to permit or limit ad tracking.
What information do we disclose to third parties?
Account Information: ConvoSolved will not disclose Account Information to any third party except to our Contractors who are bound by written obligations of confidentiality or as described under “Permitted Disclosures” below.
Usage Information: We disclose Usage Information to Contractors, in order to analyze the performance of the Service and the behavior of users, to operate and improve the Service, and as described under “Permitted Disclosures” below.
Aggregate Information: We may disclose aggregated data that does not contain Account Information that identifies any particular user or person to any third parties, such as potential customers, business partners, advertisers, and funding sources, in order to describe our business and operations.
Permitted Disclosures: Notwithstanding the foregoing, ConvoSolved reserves the right to disclose any information ConvoSolved collects in connection with the Service, without further notice to you (a) to any successor to ConvoSolved’s business as a result of any merger, acquisition, or similar transaction; and (b) to any law enforcement or regulatory authority to the extent required by law or if, in ConvoSolved’s reasonable discretion, disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect ConvoSolved’s legal rights or to protect the rights of third parties.
How can you opt out of use and disclosure of your information? If you would like your personal information removed from our mailing list or database, please contact us at . In the event of any such removal, ConvoSolved may retain copies of information for its archives.
Children under the age of 13: The Service is meant for adults, and we will not knowingly collect personal information from any person under the age of 13 without permission from a parent or guardian. The Service is not designed to attract the attention of persons under the age of 13. If you are a parent or legal guardian and think your child has given us information, you can email us at . Please mark your inquiries “COPPA Inquiry.”
Access and updating of information: You can update your Account Information by using the profile editing tools on the Service. ConvoSolved will respond to any reasonable request by a user to review or amend his or her Account Information held in our mailing list or database. ConvoSolved reserves the right to verify your identity in order to provide such access. Please contact us by sending an email to .
Security: We will take security precautions to protect the security and integrity of your personal information and Usage Information in accordance with this policy, the Security Policy, and applicable law. However, no Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.
Links: The Service may contain links to other websites. ConvoSolved is not responsible for the privacy practices or the content of those websites. Users should be aware of this when they leave our site and review the privacy statements of each Web site they visit that collects information. This Privacy Policy applies solely to personal information collected by ConvoSolved.
Amendments: ConvoSolved may modify or amend this policy from time to time. If we make any material changes, as determined by ConvoSolved, in the way in which personal information is collected, used, or transferred, we will notify you of these changes by modification of this Privacy Policy, which will be available for review by you at the Service.
Service Visitors from outside the United States: ConvoSolved and its servers are located in the United States and are subject to the applicable state and federal laws of the United States. If you choose to access the Service, you consent to the use and disclosure of information in accordance with this privacy policy and subject to such laws.
Terms of Use: This policy forms part of, and is subject to, the provisions of ConvoSolved’s Terms of Service on any applicable Subscription Agreement.
Storage and Retention of Personal Information: In order to learn more about how we store and retain your personal information, please visit our Data Lifecycle at ConvoSolved policy.
Transfers of Personal Information: We process and store personal information both inside the United States and overseas. If you live outside of the United States, be advised that we may transfer your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in your country. Personal information transferred outside of the European Economic Area will be subject to the appropriate safeguards pursuant to GDPR and other applicable law, including without limitation, standard contractual clauses approved by the European Commission.
Supplemental Terms for Certain Regions
European Union: The General Data Protection Regulation (“GDPR”) regulates how we handle personal information of users based in the European Union and the European Economic Area and gives them certain rights. More on this here.
California residents: The California Consumer Privacy Act (“CCPA”) regulates how we handle personal information of California residents and gives them certain rights. More on this here.

Contacting ConvoSolved: If you have any questions about this Privacy Policy, or the privacy practices of ConvoSolved, please email us at . If you are contacting us to exercise your rights with respect to your personal information as detailed in this Privacy Policy, we ask you to please adhere to the following guidelines:

  • Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf;
  • Help Us Verify Your Identity: Provide us enough information to verify your identity. For example, provide us (at a minimum) your full name, address, and phone number. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
  • Direct Our Response Delivery: Inform us of the delivery mechanism with which you prefer to receive our response. You may specify, for example, email, mail, or through your account (if you have one with us).
    • Please note that you don’t need to create an account with us to exercise your rights. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
    • Please note, however, that we can only fulfill your request if we have enough information to verify your identity and confirm your right to access the information or to exercise your other rights as described above. We cannot provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

Contact Information:
ConvoSolved
Address: P.O. Box 726, Salem, NH 03079
Phone: (855) 800-5880
Email: suppor

We are here to help and encourage you to contact us to resolve any concerns first.
End of Privacy Policy.