Amplify Customer Engagement with Outsourced Social Media Messaging Support:
Outsourcing your social media messaging support holds tremendous benefits, especially in driving meaningful customer engagement. With ConvoSolved you have a skilled team of Customer Support Representatives (CSRs) ready to interact with your customers via Social Media Messaging. Here’s how we revolutionize your customer experience using this channel:

• Instant Online Connection: Social media messaging offers a direct and instant line of communication with your customers. Messages sent to your Social Media accounts are forwarded into our CRM. This allows messages to be presented to the ConvoSolved team in a consistent format. When we reply, the message is transmitted back out through your messenger. This channel requires us to provide real-time support, ensuring the timely responses your customers are expecting to receive.

• Many of the same benefits of Live Messaging: Real-Time Assistance, Multi-tasking Efficiency, Comprehensive Support, and Multilingual Support.

This channel is popular with small businesses. When your customers or prospective customers receive a timely response from the team at ConvoSolved with all the answers about your business, you’ll see positive results. Why risk losing potential business to your competition simply because you are not able to reply to a message fast enough. Discover the difference immediate responses make by signing up for Social Media Messaging Support by ConvoSolved.